{"id":5799,"date":"2025-06-12T09:00:36","date_gmt":"2025-06-12T09:00:36","guid":{"rendered":"https:\/\/bbtt.webdeveloperz.nl\/refund-cancellation-policy\/"},"modified":"2025-06-17T08:41:01","modified_gmt":"2025-06-17T08:41:01","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/bluebirdtourstravel.com\/en\/refund-cancellation-policy\/","title":{"rendered":"Refund &amp; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5799\" class=\"elementor elementor-5799 elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4608b e-flex e-con-boxed e-con e-parent\" data-id=\"1f4608b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-55ed821 e-con-full e-flex e-con e-child\" data-id=\"55ed821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67d1785 elementor-widget elementor-widget-heading\" data-id=\"67d1785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5534f2 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"a5534f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81cfeaf e-flex e-con-boxed e-con e-parent\" data-id=\"81cfeaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0b86373 e-con-full e-flex e-con e-child\" data-id=\"0b86373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18788932 elementor-widget elementor-widget-text-editor\" data-id=\"18788932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3><b>Overview<\/b><\/h3>\n<p class=\"p3\">Our cancellation and refund period is <span class=\"s2\"><b>30 days before the start of the booked trip<\/b><\/span>. Unfortunately, if there are less than 30 days remaining until the scheduled departure date, we can no longer guarantee a full refund. <\/p>\n<p class=\"p3\">To be eligible for a refund, the trip or tour must be <span class=\"s2\"><b>be cancelled in writing via email<\/b><\/span>, indicating the booking details. The cancellation date is effective from the time we receive your email. <\/p>\n<hr>\n<h3><b>Non-refundable situations<\/b><\/h3>\n<p class=\"p4\"><span class=\"s3\">The following situations are <\/span><b>not eligible for refund<\/b><span class=\"s3\">:<\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\">Travel cancelled within 14 days prior to departure<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Trips already started or completed<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Customized trips or exclusive packages where costs have already been incurred<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Gift certificates or vouchers<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Non-appearance (\u201cno-show\u201d) on the day of departure<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3><b>Partial refunds<\/b><\/h3>\n<p class=\"p3\">In certain cases, we may offer a <span class=\"s2\"><b>partial refund<\/b><\/span> granted:<\/p>\n<ul>\n<li>\n<p class=\"p1\">Cancellation between 29 and 15 days before departure: up to <span class=\"s1\"><b>50% refund<\/b><\/span>depending on booking fees incurred<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Cancellation within 14 days, only in cases of force majeure (at the discretion of Blue Bird Tours &amp; Travel)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Travel where third parties (e.g. hotels, airlines) provide only partial refunds<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3><b>Refund Procedure<\/b><\/h3>\n<p class=\"p3\">Once your cancellation is received and reviewed, we will notify you by email of the approval or disapproval of your refund request. If approved, we will process your refund via the same payment method used for your original booking within a few business days. <\/p>\n<hr>\n<h3><b>Delayed or missing refunds<\/b><\/h3>\n<p class=\"p3\">Not received a refund yet? Then check: <\/p>\n<ol start=\"1\">\n<li>\n<p class=\"p1\">Your bank account or credit card statement again<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Contact your bank or card company &#8211; processing may take several days<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Then contact us at <a href=\"mailto:info@bluebirdtourstravel.com\"><span class=\"s1\"><b>info@bluebirdtourstravel.com<\/b><\/span><\/a><\/p>\n<\/li>\n<\/ol>\n<hr>\n<h3><b>Offers &amp; promotions<\/b><\/h3>\n<p class=\"p3\">Trips booked with a promotion or discount can in principle be <span class=\"s2\"><b>not refundable<\/b><\/span>, unless otherwise agreed.<\/p>\n<hr>\n<h3><b>Change instead of cancel?<\/b><\/h3>\n<p class=\"p3\">We are happy to think with you. In many cases we can move your booking <span class=\"s2\"><b>free of charge to another date<\/b><\/span> or modify it, subject to availability. <\/p>\n<hr>\n<h3><b>Need help?<\/b><\/h3>\n<p class=\"p3\">For questions about cancellations or refunds, please contact us at:<\/p>\n<p class=\"p4\"><span class=\"s3\">\ud83d\udce7 <\/span><a href=\"mailto:info@bluebirdtourstravel.com\"><b>info@bluebirdtourstravel.com<\/b><\/a><b><\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Our cancellation and refund period is 30 days before the start of the booked trip. Unfortunately, if there are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5799","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/pages\/5799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/comments?post=5799"}],"version-history":[{"count":1,"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/pages\/5799\/revisions"}],"predecessor-version":[{"id":5800,"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/pages\/5799\/revisions\/5800"}],"wp:attachment":[{"href":"https:\/\/bluebirdtourstravel.com\/en\/wp-json\/wp\/v2\/media?parent=5799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}